7 Automation myths holding South African businesses back

7 myths about workflow automation in South African businesses

In our context of South African workflow automation we hear some version of this in almost every first conversation: “We know we need to automate, but we’re not ready yet.” According to research on AI adoption among SA SMEs, more than half of South African small businesses plan to adopt AI-driven automation within the next twelve months, and most of them will not follow through. 

The reasons are not really about budget or ambition, but almost always about the stories that have built up around what automation is, how it works, and what it requires. After running operational audits across dozens of South African businesses, I can tell you that most of those stories are wrong.